Are you a Curology subscriber who’s prepared to maneuver on? Whether or not you’ve got discovered a special skincare routine that works higher for you otherwise you’re merely trying to avoid wasting cash, canceling your Curology subscription is a straightforward course of. On this article, we’ll information you thru the steps concerned in canceling your Curology subscription and reply some ceaselessly requested questions concerning the cancellation course of. By the top of this text, you will have all the knowledge it is advisable to cancel your Curology subscription rapidly and simply.
To cancel your Curology subscription, you may both do it on-line or by telephone. Should you select to cancel on-line, you are able to do so by logging into your Curology account and clicking on the “Cancel Subscription” hyperlink. You’ll then be prompted to verify your cancellation. Should you select to cancel by telephone, you may name Curology’s customer support quantity at (844) 428-7656. A customer support consultant will be capable of help you with canceling your subscription.
After you have canceled your Curology subscription, you’ll not be charged for the service. Additionally, you will not obtain any merchandise from Curology. When you have any unused merchandise, you may maintain them or return them to Curology for a refund. To return merchandise, you have to to contact Curology’s customer support crew. They’ll give you a return transport label and directions on how one can return the merchandise.
Contacting Curology’s Buyer Help
If it is advisable to cancel your Curology subscription, the simplest means to take action is by contacting their buyer help crew. You’ll be able to attain them by means of the next strategies:
By Cellphone:
You’ll be able to name Curology’s buyer help line at 888-287-6564. Their telephone strains are open from Monday to Friday, 9:00 AM to six:00 PM EST.
By E-mail:
You’ll be able to ship an electronic mail to Curology’s buyer help crew at help@curology.com. They usually reply to emails inside 24 enterprise hours.
By Reside Chat:
You too can chat with a Curology buyer help consultant on-line. To entry the stay chat, go to Curology’s web site and click on on the “Chat with us” button positioned on the backside proper nook of the display.
By Mail:
You’ll be able to write a letter to Curology’s buyer help crew on the following tackle:
Curology
13624 Fourth St.
Suite 330
Livonia, MI 48150
When contacting Curology’s buyer help crew, please have your account info prepared, together with your title, electronic mail tackle, and subscription particulars.
Utilizing Curology’s On-line Type
To cancel your Curology subscription utilizing the web kind, comply with these detailed steps:
1. Signal In to Your Account
Go to the Curology web site and log in to your account utilizing your electronic mail tackle and password.
2. Entry the Subscription Administration Web page
- Hover over your title within the prime proper nook of the web site.
- Within the drop-down menu, choose “Account Settings”.
- Underneath the “My Subscription” tab, click on on “Handle Subscription”.
3. Submit the Cancellation Request
- On the backside of the “Handle Subscription” web page, click on on the “Cancel My Subscription” button.
- Comply with the on-screen prompts to verify your cancellation. You’ll be requested to supply a purpose for canceling.
- Click on on the “Cancel Subscription” button to finish the cancellation course of.
Observe: You’ll obtain a affirmation electronic mail as soon as your Curology subscription has been canceled. You’ll proceed to obtain entry to your Curology account and any merchandise you have got already bought till the top of your present billing cycle.
You too can use the “Pause Subscription” button on the “Handle Subscription” web page to quickly droop your subscription. This may forestall you from being charged till you reactivate it.Cancellation through E-mail
Canceling your Curology subscription through electronic mail is a straightforward and handy course of. Comply with these steps to submit your cancellation request:
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Draft an electronic mail to help@curology.com.
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Within the topic line, clearly state your intent to cancel your subscription.
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Within the physique of the e-mail, present the next particulars:
- Your full title
- Your Curology account electronic mail tackle
- The rationale in your cancellation (elective)
- Request to cancel your subscription and discontinue all future shipments and expenses.
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Evaluation your electronic mail for accuracy, making certain that you’ve included all crucial info.
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Ship the e-mail.
Response Time
Curology usually responds to cancellation requests inside 1-2 enterprise days. As soon as processed, your subscription shall be canceled, and no additional expenses shall be made to your account.
Extra Notes
It is vital to notice that Curology doesn’t provide refunds for unused merchandise. When you have any merchandise that you just not want, you may contact Curology’s buyer help to rearrange for a return or alternate.
For additional help or any extra questions, you can too check with Curology’s support website.
Notifying by means of the Curology App
Should you want to cancel your subscription by means of the Curology app, comply with these steps:
- Open the Curology app in your cellular machine.
- Faucet on the “Account” tab.
- Scroll down and faucet on “Handle Subscription”.
- Click on on the “Cancel Subscription” button.
- Comply with the on-screen directions to verify your cancellation.
Cancel Subscription Choices Directions By way of Curology App - Open app
- Account tab
- Handle Subscription
- Cancel Subscription button
- Affirm
Please word that in the event you cancel your subscription by means of the Curology app, any remaining stability in your account shall be refunded to your authentic fee methodology.
Addressing Particular Circumstances
Life throws surprising curveballs every so often, and your skincare routine might need to hit a pause. This is how Curology handles cancellation below particular circumstances:
Medical Circumstances
If a medical situation prevents you from utilizing Curology merchandise, you may request a cancellation by offering proof from a healthcare skilled. The cancellation shall be efficient from the date of the request.
Monetary Hardship
In case of economic hardship, Curology gives a brief pause in your subscription. You’ll be able to contact buyer help to request a pause, which will be for at least one month and as much as three months. Throughout this time, your subscription shall be inactive, and you will not be charged for any shipments or companies.
Transferring Overseas
Should you’re shifting exterior of Curology’s transport zones, you may cancel your subscription by offering proof of your transfer. The cancellation shall be processed as soon as the proof is verified.
Product Points
Within the unlikely occasion that you just expertise extreme or surprising reactions to Curology merchandise, it is best to discontinue use and make contact with buyer help instantly. They’ll provide help to perceive the scenario and information you thru the cancellation course of if crucial.
Subscription Adjustments
Curology understands that your skincare wants may change over time. Should you want to make modifications to your subscription, similar to skipping a month or switching supply frequency, you are able to do so by logging into your account or contacting buyer help.
Keep in mind, the cancellation insurance policies talked about above are supposed to present flexibility and help in varied conditions. When you have any particular circumstances not lined right here, do not hesitate to succeed in out to Curology’s buyer help crew for help.
Deactivating Subscription vs. Cancellation
Deactivating your Curology subscription quickly pauses your account, whereas cancellation completely terminates it. Think about the next earlier than making a choice:
- Deactivating: Your subscription shall be paused, and you will not obtain any additional shipments or be charged till you reactivate.
- Cancellation: Your subscription shall be terminated instantly, and you’ll not obtain any shipments or be charged. Any unused merchandise shall be forfeited.
The right way to Deactivate Your Subscription
1. Log in to your Curology account.
2. Click on on “Account Settings” within the prime proper nook.
3. Underneath “Subscription,” click on on “Handle Subscription.”
4. Click on on the “Deactivate Subscription” button.The right way to Cancel Your Subscription
1. Log in to your Curology account.
2. Click on on “Account Settings” within the prime proper nook.
3. Underneath “Subscription,” click on on “Cancel Subscription.”
4. Comply with the prompts to finish the cancellation course of.Necessary Concerns When Canceling
Earlier than canceling your subscription, concentrate on the next:
Cancellation Deadline Refund Coverage Should be canceled 7 days earlier than the subsequent billing cycle No refunds can be found for canceled subscriptions When you have any excellent expenses, they are going to be processed inside 3-5 enterprise days of cancellation.
Concerns for Energetic Orders
1. Curology Shipments
When you have lively Curology shipments, you have to to cancel these individually. You are able to do so by means of your account dashboard or by contacting buyer help.
2. Upcoming Prices
When you have an upcoming cost scheduled, it might be processed earlier than your cancellation takes impact. You’ll be able to verify your account dashboard for the subsequent billing date.
3. Refunds
Refunds aren’t usually issued for unused merchandise after cancellation. You could take into account forwarding or donating any unopened merchandise.
4. Product Returns
Curology gives a 60-day money-back assure for unused merchandise. You’ll be able to return these merchandise after canceling your subscription to obtain a refund.
5. Free Trial Orders
Should you signed up for a free trial, you could have to cancel earlier than the top of the trial interval to keep away from being charged for a full subscription.
6. Subscription Containers
Should you obtain Curology merchandise in a subscription field, you could have to cancel the subscription by means of the field supplier’s web site.
7. Recurring Funds
When you have arrange recurring funds by means of a third-party service like PayPal, you have to to cancel these individually.
8. Contacting Buyer Help
When you have any particular questions or issues about canceling your Curology subscription, it is strongly recommended to contact buyer help straight. They’ll present personalised help and ensure the cancellation course of in your account.
Retaining Entry to System Historical past
To retain entry to your components historical past after canceling Curology, you have got two choices:
Possibility 1: Obtain Your Data
1. Log in to your Curology account on the web site.
2. Click on on “My Account” within the prime proper nook.
3. Choose “My System Historical past” from the sidebar.
4. Click on on “Obtain System Historical past” on the backside of the web page.Possibility 2: Request a Copy
Should you’re unable to obtain your components historical past, you may request a replica by:
Methodology Steps E-mail Ship an electronic mail to help@curology.com with the topic line “Request System Historical past Copy.” Mail Write a letter and mail it to: Curology Buyer Help, 750 Battery Road, Suite 900, San Francisco, CA 94111 Your request shall be processed inside 10 enterprise days. You will obtain an electronic mail containing a hyperlink to obtain your components historical past. The hyperlink will expire after 30 days, so you should definitely obtain it promptly.
Observe that Curology could cost a small price for offering a bodily copy of your components historical past.
Different Cancellation Choices
Should you’re having bother canceling your Curology subscription by means of the primary channels, you may attempt these different choices:
1. E-mail Curology Buyer Help
Draft an electronic mail to help@curology.com requesting the cancellation of your subscription. Make sure to embrace your full title, electronic mail tackle, and account info. Present a short clarification in your cancellation and connect supporting paperwork if relevant.
2. Contact Curology through Social Media
Attain out to Curology’s buyer help crew through their social media platforms like Fb, Twitter, or Instagram. DM or ship a message stating your cancellation request, offering crucial particulars and causes. A help consultant will information you thru the method.
3. Ship a Letter
If different strategies fail, compose a proper letter requesting the cancellation of your subscription and mail it to:
Tackle: Curology 1131 Folsom St, Ste 1905
San Francisco, CA 94103Embrace your account particulars, cancellation date, and signature within the letter.
The right way to Cancel Curology
Should you’re not utilizing Curology, you may cancel your subscription at any time. This is how:
- Log in to your Curology account.
- Click on on “My Account” within the prime proper nook of the display.
- Underneath “Subscription,” click on on “Cancel Subscription.”
- Comply with the prompts to verify your cancellation.
Your subscription shall be canceled instantly, and you’ll not be charged for any future shipments.
Folks additionally ask
Can I cancel Curology anytime?
Sure, you may cancel Curology anytime. There are not any cancellation charges.
How a lot does it value to cancel Curology?
Curology doesn’t cost any cancellation charges.
Do I have to return my Curology merchandise once I cancel?
No, you do not want to return your Curology merchandise while you cancel. You’ll be able to maintain or discard them.
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